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Volunteer Center of the Lehigh Valley, 25 West 3rd Street, Bethlehem, PA 18015, 610-807-0336, vc@volunteerlv.org
Opportunity Details
Shelter Support Staff
Ambassador Shelter Support Staff
A Shelter Support Ambassador is responsible for coordinating activities (arts, crafts, etc.), providing support services (listening, being present, etc.) and assisting with daily chores and preparing meals.
We are looking for volunteers to fill the following shifts:
Sunday 4:30pm to 8pm
Tuesday overnight 8pm to 10am
Wednesday 3pm to 7pm
Friday 9:30am to 1030am
Saturday 4pm to 7:30pm
SPECIFIC DUTIES
Provide accurate and thorough communication about all incidents
Answer incoming calls and respond to program and resident inquiries
Perform weekly room checks
Maintain sign-in sheets
Coordinate cleaning schedule for program
Participate in shelter and community meetings
Provide on-site crisis intervention
Scheduling residents to meet with their case managers
Provide conflict resolution by encouraging positive methods for problem solving
Additional tasks, projects, and responsibilities as assigned by supervisor
ACCOUNTABILITY AND REVIEW
Position reports to: Ambassador Program Director
KNOWLEDGE AND SKILLS:
Advocacy and case management skills
Knowledge of local social service resources/providers
Ability to manage multiple needs efficiently and effectively
Effective problem-solving skills
Strong communication and interpersonal skills
Proficient in written and oral communication
Ability to work in a team
Show strong leadership abilities
Good organizational skills and ability to follow through from beginning to end on tasks and projects
Must be able to work a flexible schedule to include evenings, weekends and holidays
Maintain and execute confidential information according to HIPAA standards
Must have and maintain a valid PA Driver’s License and insurance
PHYSICAL DEMANDS, ENVIRONMENTAL CONDITIONS, EQUIPMENT
The physical demands described here are representative of those that must be met by an ambassador to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Ambassadors may be in contact with individuals and families in crisis who may be ill, using substances and/or not attentive to personal health and safety for themselves. The ambassador may experience a number of unpleasant sensory demands associated with the client’s use of alcohol and drugs, and the lack of personal care. The ambassador must be ready to respond quickly and effectively to many types of situations, including crisis situations and potentially hostile situations. Ambassadors are required to:
Walk and climb stairs; Handle, finger, grasp and feel objects and equipment; Reach with hands and arms; Communicate, receive and exchange ideas, information by means of the spoken and written word; Be mobile by moving oneself from place to place quickly and easily; Repeat various motions with the wrists, hands and fingers; Be able to have visual activity for (including, but not limited to) administrative and clerical tasks; Drive personal vehicle in and around Los Angeles County and periodically transport clients; Be able to enter various buildings that may require climbing stairs. Be subjected to outside environmental conditions. Use a personal and/or laptop computer, copy, postage and fax machines. Complete all required forms in personal writing.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. If you require an accommodation, please make sure to inform the Human Resources Department by the first week. If an accommodation is not required at the time of employment, but is later required, you must inform the Human Resources Department of the need for accommodation at the time it is needed
Homelessness & Housing
Homeless
Age Minimum (with Adult): 18+, Minimum Age:18+
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