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Volunteer Center of the Lehigh Valley, 25 West 3rd Street, Bethlehem, PA 18015, 610-807-0336, vc@volunteerlv.org
Opportunity Details
Support Military Families by Serving as a Critical Community Services Caseworker
Be a part of one of our great lines of service in Service to the Armed Forces! This position supports the Regional SAF department and can be a virtual (volunteer-from-home) opportunity. Ensure military families are supported and their needs are met when faced with an emergency.
Responsibilities:
- Maintain strict confidentiality of any case notes, and private personal information in accordance with Red Cross policies
- Understand and apply Service to Armed Forces (SAF) policies, procedures and protocols related to Red Cross client services consistently and correctly
- Support financial hardships/assistance by conducting an intake interview to assess all client needs and provide appropriate service to clients including referrals to other agencies. The follow up process should include making follow-up calls to veterans and/or other eligible military family members to determine if their needs are met and provide other follow-up actions needed for complete and timely client service.
- Acquire a working knowledge of local, state, and federal resources aiding military members, families, and veterans
Qualifications:
* Able to support Red Cross SAF mission; have an awareness of and appreciation for military culture, military families, and veterans' issues
* Good computer skills to include use of Internet search tools; Intranet; and Microsoft Office Suite, to include Outlook, word-processing, database and/or spreadsheet applications
* Effective interviewing skills and a sound knowledge of telephone and in-person etiquette and pleasant and friendly manners respectful of human dignity
* Ability to work with or without supervision
* Able to work with culturally diverse populations
For more information go to: https://volunteerconnection.redcross.org/?nd=lead&a=90491&h=193&p=1864067
Not the role for you? Check out other available opportunities at redcross.org/volunteer
Best,
Danielle Dietze, Volunteer Services
Email danielle.dietze@redcross.org
Veterans & Military Families
Military/Veterans
Age Minimum (with Adult): 18+, Minimum Age:18+
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